Privacy Policy
Effective Date: June 4, 2026
FastETA.io (“FastETA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard information when you access or use FastETA.io and any related services.
FastETA.io provides private electronic travel authorization (eTA), visa, and travel authorization assistance services. We are a private service provider and are not a government agency, embassy, consulate, or immigration authority.
Please read this Privacy Policy carefully.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Full name
Email address
Mailing address
Telephone number
Date of birth
Nationality
Passport information
Government-issued identification details
Travel information
Employment or educational information where required
Information relating to accompanying travelers
Application Information
Depending on the travel authorization or visa service requested, we may collect:
Travel itinerary
Purpose of travel
Travel history
Destination country information
Supporting documents
Passport photographs
Identity verification information
Application responses and declarations
Payment Information
When you purchase services, we may collect:
Transaction details
Billing information
Payment status
Refund information
Chargeback information
Payment card information is processed by third-party payment providers and is not stored on our servers.
Communications
We may collect information contained in:
Customer support requests
Email correspondence
Attachments submitted to support
Feedback and survey responses
Device and Usage Information
We may automatically collect:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring URLs
Cookie identifiers
Website interaction information
Security and fraud-prevention data
2. How We Collect Information
We collect information:
Directly from you
From travelers you are authorized to represent
Through our website and applications
From payment processors
From service providers
From government or third-party processing systems involved in travel authorization services
Through cookies and similar technologies
3. How We Use Information
We may use personal information to:
Provide requested services
Process travel authorization and visa assistance requests
Review and prepare applications
Verify identity and supporting documentation
Communicate regarding applications and orders
Provide customer support
Process payments and refunds
Detect and prevent fraud
Maintain security and integrity of our services
Improve website functionality and user experience
Comply with legal obligations
Enforce our Terms and Conditions
Resolve disputes and investigate complaints
Conduct analytics and performance measurement
Send service-related communications
Where permitted by law, we may also send marketing communications. You may opt out at any time.
4. Legal Bases for Processing
For users located in the European Economic Area, United Kingdom, or similar jurisdictions, we process personal information under one or more of the following legal bases:
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Consent where required
Protection of vital interests
Establishment, exercise, or defense of legal claims
Where special-category or sensitive information is processed, we rely on explicit consent or another lawful basis permitted by applicable law.
5. Sensitive Information
Travel authorization services may require the collection of sensitive information, including:
Passport information
Government identification documents
Photographs
Nationality information
Travel history
Health or vaccination information where required by destination authorities
Criminal-history information where required by law or application requirements
Information relating to minors
We use sensitive information only as necessary to provide requested services, comply with legal obligations, prevent fraud, maintain security, and protect our legal rights.
We do not use sensitive information to create advertising audiences or for unrelated marketing purposes.
6. Information About Minors
FastETA.io is not directed to children under 13 years of age.
A parent, legal guardian, or authorized adult may provide information about a minor traveler when legally permitted and necessary for the requested service.
If we become aware that information has been collected directly from a child without appropriate authorization, we will take reasonable steps to remove the information.
7. How We Share Information
We may share information with:
Government Authorities
Including:
Immigration authorities
Border agencies
Embassies
Consulates
Visa processing centers
Official government portals
Service Providers
Including:
Hosting providers
Payment processors
Customer support platforms
Email service providers
Security providers
Analytics providers
Fraud-prevention services
Cloud storage providers
Professional Advisors
Including:
Attorneys
Auditors
Accountants
Consultants
Legal and Regulatory Authorities
When required by law or when necessary to:
Comply with legal obligations
Respond to lawful requests
Protect rights and property
Prevent fraud
Protect users and the public
Business Transfers
In connection with:
Mergers
Acquisitions
Financing transactions
Asset sales
Reorganizations
Bankruptcy proceedings
8. Cookies and Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to:
Operate our website
Remember preferences
Improve performance
Analyze traffic
Prevent fraud
Maintain security
Where required by law, we obtain consent before placing non-essential cookies.
Users may manage cookie preferences through browser settings or available consent tools.
9. Advertising and Analytics
We may use analytics and advertising technologies to measure website performance and improve our services.
We do not use passport documents, government-issued identification documents, application forms, or sensitive travel authorization information for behavioral advertising.
Where applicable law grants opt-out rights, users may exercise those rights through available privacy controls.
10. Your Privacy Rights
Depending on your location, you may have rights to:
Access personal information
Correct inaccurate information
Delete personal information
Restrict processing
Object to processing
Withdraw consent
Receive a portable copy of information
Opt out of targeted advertising
Appeal privacy decisions
To exercise privacy rights, contact:
We may verify identity before processing requests.
We will not discriminate against individuals for exercising privacy rights.
11. California Privacy Notice
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
California residents may have the right to:
Know what information is collected
Access collected information
Correct inaccurate information
Delete personal information
Opt out of certain data sharing activities
Limit certain uses of sensitive information
FastETA.io does not sell personal information for monetary compensation.
Where certain advertising technologies may constitute “sharing” under California law, users may exercise available opt-out rights.
12. Data Retention
We retain information only for as long as reasonably necessary to:
Provide requested services
Complete transactions
Comply with legal obligations
Maintain security
Prevent fraud
Resolve disputes
Enforce agreements
Retention periods may vary depending on the nature of the information and legal requirements.
When information is no longer required, we securely delete, anonymize, or archive it.
13. Security
We maintain administrative, technical, and organizational safeguards designed to protect personal information.
These safeguards may include:
Encryption in transit
Access controls
Security monitoring
Authentication systems
Vendor security reviews
Backup procedures
Employee access restrictions
No system is completely secure, and we cannot guarantee absolute security.
14. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers, government authorities, or authorized processors operate.
Where required by law, we implement appropriate safeguards for international transfers.
15. Email Communications
We may send:
Application updates
Order confirmations
Security notifications
Support communications
Policy updates
Service announcements
Where permitted by law, we may also send marketing emails.
You may unsubscribe from marketing emails at any time.
Transactional communications related to active orders or accounts may continue even after marketing preferences are changed.
16. Automated Processing
We may use automated tools to:
Detect fraud
Verify information consistency
Identify incomplete applications
Improve website functionality
Maintain security
Automated tools are not used to make governmental immigration, visa, or travel authorization decisions.
Such decisions are made solely by the relevant government authorities.
17. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on FastETA.io with a revised Effective Date.
Continued use of the services after updates become effective constitutes acceptance of the revised Privacy Policy.
19. Contact Us
For privacy-related questions, requests, complaints, or inquiries, contact:
FastETA.io
Email: support@fasteta.io